Refund, Return & Exchange Policy
Last Updated: 28 September 2026
Thank you for choosing D2N8 Detonate.
We aim to ensure that our products reach customers in good condition and meet the required quality and safety standards.
Please note that D2N8 Detonate does not currently sell products directly through this website.
Products may be purchased through authorised marketplaces, retailers, distributors or other sales channels. For such purchases, the return, refund, cancellation and exchange policies of the respective seller or platform will apply.
For genuine product-related concerns, including products that are damaged or expired at the time of delivery, D2N8 Detonate may assist customers in accordance with the terms outlined below and applicable law.
1. Returns
Returns or exchange requests may be considered only where the product received is:
- Damaged at the time of delivery; or
- Expired at the time of delivery.
Customers should report such issues to the seller or platform through which the purchase was made, as soon as possible and preferably within 48 hours of delivery.
To help us assess a product-related complaint:
- The product must not have been tampered with or altered by the customer.
- The original product and packaging should be retained.
- Proof of purchase may be required.
- Customers may be required to provide clear photographs or videos of the product and packaging.
- The order number or other relevant purchase details may be required.
Products should not be returned directly to D2N8 Detonate without prior instructions or written confirmation.
2. Refunds
Any refund arising from a purchase made through a third-party marketplace, retailer, distributor or authorised sales partner will generally be processed in accordance with that seller's or platform's refund policy.
Where D2N8 Detonate is directly responsible for resolving an approved product-related issue, the applicable resolution may include a replacement, exchange, refund or other remedy, subject to verification and applicable law.
Where a refund is approved by the relevant seller or platform, the timing and method of the refund will be subject to their applicable procedures and the processing timelines of the relevant bank, payment provider or financial institution.
Refunds or exchanges may not be available where:
1. The customer simply does not like the product after purchase.
2. The product does not meet the customer's personal taste or expectations.
3. The product has been opened, consumed, tampered with or otherwise altered after delivery.
4. The issue has resulted from improper storage, handling or use after delivery.
5. Incorrect or incomplete delivery information was provided by the customer.
6. The recipient was unavailable to receive the delivery.
7. The customer refused to accept the delivery.
8. The product was delivered to a person or location specifically authorised by the customer.
9. The issue resulted from circumstances beyond the reasonable control of D2N8 Detonate or the relevant seller/logistics partner.
This does not limit any rights or remedies available to customers under applicable law.
3. Order Cancellation
Since D2N8 Detonate does not currently process direct online sales through this website, cancellation requests for purchases made through third-party platforms or authorised sellers must be made directly through the respective platform or seller.
Cancellation eligibility will be governed by the applicable terms of the seller or platform through which the purchase was made.
4. Exchange Policy
D2N8 Detonate does not generally offer exchanges for reasons such as change of mind, personal preference or dissatisfaction with taste.
However, where permitted by the applicable sales channel, an exchange or replacement may be considered if the product was:
- Damaged at the time of delivery; or
- Expired at the time of delivery.
Conditions for Exchange or Replacement
1. The issue should be reported as soon as possible and preferably within 48 hours of delivery.
2. Proof of purchase and relevant order details may be required.
3. Photographs or videos of the product and packaging may be requested.
4. The product and original packaging should be retained until the complaint has been resolved.
5. Customers should not return products directly to D2N8 Detonate unless instructed to do so.
6. Any replacement or exchange will be subject to verification and product availability.
7. Where the issue is verified as a product or fulfilment issue attributable to D2N8 Detonate, the applicable resolution will be provided in accordance with the relevant sales channel and applicable law.
5. Damaged or Expired Products
If your D2N8 Detonate product arrives damaged or appears to be expired, please do not consume the product.
Please contact the seller or platform from which you purchased the product as soon as possible.
You may also contact D2N8 Detonate for assistance and provide:
- Order number or proof of purchase
- Product name and details
- Photographs/videos of the product
- Photographs of the outer packaging
- Batch number, expiry date and other relevant product information
- A brief description of the issue
Our team may review the information and guide you regarding the appropriate next steps.
6. Shipping Costs for Approved Returns
For purchases made through third-party platforms, retailers, distributors or authorised sales partners, return shipping costs will be governed by the respective seller's or platform's policies.
Where D2N8 Detonate is responsible for an approved return or replacement due to a verified product or fulfilment issue, applicable return shipping arrangements will be communicated to the customer.
7. Non-Delivery & Courier Issues
For products purchased through third-party marketplaces, retailers, distributors or authorised sales partners, issues relating to non-delivery, failed delivery, incorrect addresses, recipient unavailability or courier delays should generally be raised with the respective seller or platform.
D2N8 Detonate will provide reasonable assistance where the issue relates to a product supplied by us.
8. Products Purchased Through Third-Party Platforms
Where a D2N8 Detonate product is purchased through a third-party marketplace, retailer, distributor or other authorised sales channel, customers should first follow the return, refund and exchange procedure provided by that seller or platform.
The terms and conditions of the relevant sales channel may differ from this policy.
Nothing in this policy is intended to override any mandatory rights or protections available to customers under applicable law.
9. How to Contact Us
For product-related concerns or assistance, please contact:
D2N8 Detonate
Email: Customercare@d2n8.in
Phone: 1800 5712 616
Website: www.d2n8.in
Please include your purchase details, product information and a description of the issue so that our team can assist you efficiently.
10. Return Address
Please do not send any product to D2N8 Detonate without prior confirmation.
If a return is approved and the product needs to be sent to us, our customer support team will provide the applicable return address and instructions.
D2N8 Detonate
Legal Entity Name: Sunrise Import & Export
Address: Sunrise Import & Export, Plot No. 154, TIF Green Industrial Park Dandumalkapur, Chouttuppal, Yadadri, Bhongir, Telangana -508252